Warranty Sun Mountain Doors products are warranted against defects in the manufacturing process and delamination or discoloration for 5 years from the original date of manufacture. Board Specifications Sun Mountain Doors uses only the highest quality double refined Medium Density Fiberboard (MDF). Component Specifications All components are manufactured to the nearest 1/16" or 1 mm. Our tolerance is +/- 1/16". Warp tolerance is +/- 1/16" per lineal foot. Shipping Methods Order size and deliver location typically determines how your order will be shipped. Smaller orders ship UPS and larger orders ship LTL via common carrier. All prices are FOB Orem, Utah. Freight charges are based on order weight and any special requirements such as residential location or lift gate requirements. You must note any special requirements on order. Freight charges are estimates and actual charges will be added to order. Freight Damage If your order was shipped via UPS and is damaged, sign for it and then notify UPS immediately at 800-742-5877. If your order was shipped common carrier and is damaged, you must sign the delivery receipt and note there is damage or that you suspect there is damage. Then immediately contact us so that we can assist with filing a freight claim. If you do not note on the delivery receipt that there is damage or that you suspect there is damage, we will charge you for product remade as a result of damage.